Terms & Privacy
Legal information about using our store
1. General Provisions
These Terms of Service define the rules for using the Kavaha online store operating at kavaha.store. The store is operated by Pacific P.S.A., based in Poland: Powstańców Wielkopolskich 16, 61-895 Poznań, NIP: 7792545025, Poland. By using our store, you agree to these terms.
2. Definitions
Store - the online store operating at kavaha.store; Customer - a natural person, legal entity, or organizational unit using the Store; Consumer - a Customer who is a natural person making a purchase not directly related to their business or professional activity; Product - goods available in the Store; Order - a Customer's declaration of intent to purchase Products.
3. Orders and Contracts
Orders can be placed 24/7 via the website. To place an order, add products to the cart and follow the checkout process. The sales contract is concluded when you receive order confirmation via email. Prices are given in EUR and include VAT. The Store reserves the right to change prices, but this does not affect orders already placed.
4. Payment Methods
We accept credit and debit cards (Visa, Mastercard, American Express, Cartes Bancaires, Postepay) and SEPA bank transfer, in euro. Payments are processed by Mollie and BlitzPay; card details are encrypted and never reach us.
5. Delivery
We ship to all EU countries via InPost and DPD. Order processing time is 2-5 business days. Shipping within the EU is customs-free. Shipping costs are displayed during checkout before order confirmation.
6. Returns and Withdrawals
As a Consumer, you have the right to withdraw from the contract within 14 days without giving any reason (in accordance with EU Directive 2011/83/EU). To exercise this right, inform us of your decision by email. Products must be returned in original condition within 14 days of withdrawal notification. Returns should be sent to: Kavaha, ul. Gostyńska 51, 63-100 Śrem, Poland. Refunds will be processed within 14 days using the same payment method. The direct cost of returning the goods is borne by the customer; we do not provide prepaid return labels. Products must be unused and in their original, unopened packaging.
7. Complaints
If you receive a defective product, you have the right to file a complaint. We are liable for product defects for 2 years from delivery (consumer warranty). To file a complaint, contact us via email with your order number and description of the defect. We will respond within 14 days.
8. Liability
The Store is not liable for damages resulting from improper use of products contrary to their intended purpose. Products are sold as natural botanical colorants for fabrics and should not be consumed. Traditional uses mentioned are for historical/informational purposes only.
9. Final Provisions
These Terms are governed by Polish and EU law. Any disputes will be resolved by competent courts. We reserve the right to amend these Terms. Changes do not affect orders placed before the amendment. For any questions, contact us at: contact@kavaha.store
10. Seller Information
The seller is: Pacific P.S.A., Powstańców Wielkopolskich 16, 61-895 Poznań, Poland, NIP: 7792545025. Email: contact@kavaha.store